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Warranty Claim

Got Questions?

For other warranty related questions, visit our Warranty FAQ page.

Warranty Service Hours of Operation:

M-F: 8:30am - 12pm, 1pm - 4pm PST
Phone: (800) 953 - 8398
Email Warranty

Customer Service Hours of Operation:

M-F: 5am - 8pm PST
Phone: (877) 927 - 5649

Warranty info

CLAIMS MAY TAKE UP TO 8-10 WEEKS DURING PEAK WINTER SEASON.

We will refuse service to any item not freshly washed (including equipment). The health and safety of our employees is a top priority. Your unwashed items will be immediately returned without being evaluated. See your product’s care label for washing instructions.

Before submitting a claim please review our complete warranty policy here.

International Customers:
For international warranty questions or claims, please contact the Mountain Hardwear representative in your country. Click here for a list of International subsidiaries and distributors.

Submit Claim
* Required
Street Address, P.O. Box
Apartment, Suite, Unit, Floor
Example: (555) 555-5555

Describe what happened to cause the problem*

If your product CANNOT be repaired, would you like to:*

Ensure your item is freshly washed or clean*