What This Limited Lifetime Warranty Covers
This Limited Lifetime Warranty covers
defects in materials and workmanship
for the practical lifetime of Mountain
Hardwear brand products manufactured
by Mountain Hardwear or its affiliates.
Only original, unaltered, and unmodified
materials and workmanship are covered
by this policy. This limited lifetime
warranty does not cover damage caused
by normal wear and tear, improper care,
misuse, accident, neglect, or the natural
breakdown of materials over time.
Products should be returned to us for
evaluation. Items with defects in
materials and workmanship will be
repaired or a Virtual Merchandise Credit
will be issued. Damages due to improper
care or accident may be repaired at a
reasonable rate. This policy is applicable
to United States customers only.
How Long This Limited Warranty Lasts
This Limited Lifetime Warranty lasts for
the practical life of the product. Coverage
ends if you sell or transfer the product.
Proof of purchase may be required.
What We Will Do
The Warranty Department will inspect the
product at no charge to you. If the
Warranty Department determines, in its
sole discretion, that the product has a
defect covered under this Limited
Warranty, we will repair or issue a Virtual
Merchandise Credit equivalent to the
MSRP value within approximately four
weeks of inspection. Depending on the
season or product, it may take longer to
repair certain items. Mountain Hardwear
will discard your product if your product
is covered under our limited warranty
policy. If you would like your original
product returned instead of a Virtual
Merchandise Credit, please check the
box on the printable warranty form or call
us no later than 10 days after you ship
your product at 800-953-8398.
How to Get Warranty Services
You may seek resolution directly through
the retailer where you purchased the
product. In many cases, the retailer will
be able to assist you. You may also send
your product to us.
Shipping information
Customers are responsible for shipping items to Mountain Hardwear. We will cover the cost of return shipping. We recommend that you ship your product with a reputable carrier that can provide tracking information and proof of delivery, such as FedEx or UPS. Customers are responsible for their product until we sign for delivery. Mountain Hardwear cannot be held responsible for packages lost in transit.
International Customers
For international warranty questions or
claims, please contact the Mountain
Hardwear representative in your country.
Click here for a list of International
subsidiaries and distributors.
U.S. Customers:
1. To begin the process, complete the warranty return form (US Customers Only).
2. Return the item to us with your claim number.
Mountain Hardwear
ATTN: Warranty
1414 Harbour Way South
Ford Point, Suite 1005
Richmond, CA 94804
Please note: By law, products must be
cleaned prior to sending. Items received
that are deemed insufficiently cleaned
will be returned to the customer
unprocessed.
How Local Law Applies
This Limited Warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction.
Limitation of Liability
MOUNTAIN HARDWEAR'S AND ITS
SUPPLIERS’, AFFILIATES’ AND AGENTS’
MAXIMUM LIABILITY PURSUANT TO
THIS LIMITED WARRANTY, OR ANY
OTHER EXPRESS OR IMPLIED
WARRANTY, IS LIMITED TO THE
PURCHASE PRICE YOU PAID FOR THE
PRODUCT. NEITHER MOUNTAIN
HARDWEAR NOR ITS SUPPLIERS,
AFFILIATES OR AGENTS ARE LIABLE
FOR ANY INABILITY TO PERFORM
UNDER THIS LIMITED WARRANTY DUE
TO EVENTS BEYOND ITS OR THEIR
CONTROL, SUCH AS ACTS OF GOD, OR
FOR PROPERTY DAMAGE, PERSONAL
INJURY, LOSS OF USE, OR OTHER
CONSEQUENTIAL, PUNITIVE, OR
SPECIAL DAMAGES, HOWEVER CAUSED,
WHETHER FOR BREACH OF WARRANTY,
TORT (INCLUDING NEGLIGENCE),
STRICT LIABILITY OR OTHERWISE,
OTHER THAN THOSE DAMAGES WHICH
ARE INCAPABLE OF LIMITATION,
EXCLUSION OR RESTRICTION UNDER
APPLICABLE LAW. SOME
JURISDICTIONS DO NOT ALLOW
LIMITATION OR EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS
OR EXCLUSIONS MAY NOT APPLY TO
YOU IN WHOLE OR IN PART.
Governing Law and Venue; Severability.
To the full extent permitted under
applicable local law, this Limited
Warranty and any disputes arising out of
or in connection with this Limited
Warranty (“Disputes”) shall be governed
by the laws of the State of Oregon, USA,
excluding conflicts of law principles and
excluding the Convention for the
International Sales of Goods. The courts
located in the Multnomah County,
Oregon, USA shall have exclusive
jurisdiction over any Disputes. If any
provision of this Limited Warranty is
unlawful, void or unenforceable, that
provision shall be deemed severable and
shall not affect any remaining provisions.
