The Mountain Hardwear Warranty Policy
We guarantee that the materials and workmanship in every Mountain Hardwear product will stand up to the use for which they were designed. This warranty does not cover damage caused by improper care, accident, or the natural breakdown of materials over time. Products should be returned to us for evaluation and will be repaired or replaced at our discretion. Damages due to improper care or accident will be repaired at a reasonable rate.
The Dry.Q Elite/AirShield Elite Comfort Guarantee
If for any reason you are not satisfied with the waterproofing, windproofing or breathability performance of your Dry.Q Elite jacket or pant, or with the windproofing or breathability performance of your AirShield Elite jacket or pant, just return it and Mountain Hardwear will, at our discretion, repair it, replace it or refund your full purchase price.
The Warranty Process
For international warranty questions or claims, please contact the Mountain Hardwear representative in your country. Click here for a list of International subsidiaries and distributors.
1. To begin the process, complete the warranty return form (US Customers Only).
2. Send a copy of the form with your item to:
1414 Harbour Way South
Ford Point, Suite 1005
Richmond, CA 94804